Frequently Asked Questions

Everything you need to know about your Silver Fern sports gear.

How long does shipping take for sports equipment?

Standard shipping typically takes 3-5 business days. For bulky items like gym sets or heavy bags, please allow up to 7-10 business days for specialized freight delivery.

What is your return policy on worn athletic apparel?

For hygiene reasons, we only accept returns on apparel that is unworn, unwashed, and still has the original tags attached. You have 30 days from the date of purchase to initiate a return.

Do you offer a warranty on Silver Fern gear?

Yes, all our high-performance equipment comes with a 12-month manufacturer's warranty covering defects in materials and craftsmanship under normal athletic use.

Can I track my order once it has been dispatched?

Absolutely. As soon as your order leaves our warehouse, you will receive an email with a tracking link to monitor your delivery in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Afterpay and Klarna.

How do I know which size to choose for compression wear?

We provide a detailed size guide on every product page. We recommend measuring your chest, waist, and hips to ensure a perfect fit for maximum performance benefits.